Customer Service

Unused and unwashed items are valid for return. Refunds and exchanges* can be made within 31 days of purchase date.  Returns/exchanges are processed within 3-7 business days from when we receive the original items. To ensure the prompt and efficient processing of your return, please include your order number/receipt and mail it with your returns shipment to the address below. 

Bootbags LLC

 3560 rialto Hts Apt 378

Colorado Springs, CO 80907


*If you're exchanging an item please check availability for the color of your requested exchanged item at

Feel free to contact us

If you have any questions, or if you received a defective or incorrect item, please contact


*When sending in a return please feel free to keep your free sticker from your original order. No need to send it back.